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FAQs

General Enquiries

What flea & worm products does VetBox use?

VetBox uses different flea and tick treatments depending on the requirements of each pet. Our worming treatments contain Pyrantel, Febantel & Praziquantel (also the same as the market leader Drontal). Small cats and dogs may receive Fenbendzole granules. All VetBox subscriptions cover for the common intestinal worms and fleas that affect UK cats and dogs. Other subscriptions are available that include protection from lungworm. The contents of the box vary from month to month to ensure your pet is fully protected.

What is VetBox?

A Pet Health Subscription company providing a monthly box of essential pet health treatments. The contents of each VetBox box are tailored to your pet's needs by our veterinary team. We have 2 types of subscription; our original Parasite Subscription and our range of HealthCare Boxes.

Why VetBox?

Your pet needs treating for fleas and worms regularly and with the correct veterinary strength products. VetBox provides you with the convenience of automatic home deliveries, the re-assurance of veterinary products all at internet prices and with free delivery, so you'll never forget when their treatments are due again!

What does VetBox protect against?

All VetBox subscriptions cover for all the common intestinal worms and fleas that affect UK cats and dogs. The contents of the box vary from month to month to ensure your pet is fully protected. You can select the lungworm subscription if your pet is at risk of these.

What's VetBox HealthCare?

A new range of monthly health boxes for dogs created in partnership with Vet of the Year and animal welfare campaigner, Marc Abraham. Every box is created to help with common conditions affecting dogs and include premium products selected by Marc, all for less than the RRP with free delivery plus save even more with 'subscribe and save'.

How much does VetBox cost?

VetBox has a monthly cost starting from just £5.99 per pet per month.
  • Cats £5.99
  • Small dogs £5.99
  • Medium dogs £6.99
  • Large Dogs £7.99
  • XL Dog £8.99

Is it available for dogs & cats?

VetBox is available for both dogs and cats. During the sign-up process we require some information about your pet including age, weight and breed.

What's in a VetBox?

All VetBox subscriptions protect against fleas and common intestinal worms that affect UK cats and dogs. The contents of the box vary from month to month to ensure your pet is fully protected.

VetBox Bonus Products

As well as the standard flea and worm treatments, Premium and VIP subscriptions include lots of extras like probiotics, toothpaste, toothbrushes, shampoos, healthy treats, poo bags. You can also add a 50p a month donation to All Dogs Matter re-homing charity.

Is there a contract?

No, in fact we make it very easy to cancel your subscription whenever you want, but we're confident you won't want to!

Payment, Shipping & Security

Payments

All payments are processed securely through the Stripe payments system. Stripe stores all your card details securely on their servers, so VetBox does not have access to your financial information. VetBox operates using a continuous payment authority. This works in a similar way to a Direct Debit but is much easier for you as a customer to cancel. Stripe is PCI compliant and meets the very highest security standards. Click here for more info.

When will I receive my VetBox?

Your box will be packed and dispatched the next working day after payment for that month is received. You will receive a dispatch email when your box is in the post. Delivery is via Royal Mail and may take up to 2-3 working days

Free Delivery

Postage is included in the monthly subscription costs.

Do you ship to my country?

At the moment we only ship within the mainland UK and Northern Ireland.

Returns

Your right to return a VetBox is dictated by the UK's Distance Selling regulations outlined in our terms and conditions. If you inform VetBox that you would like to return a delivery then you may do so provided you do it with in 7 days of receiving a delivery, you send it by recorded delivery and you enclose proof of your payment for the VetBox such as a bank statement with in the package. The cost of postage will be deducted from your refund.

Product Enquiries

What flea & worm products does VetBox use?

VetBox uses flea treatments that contain the active ingredient imidacloprid (the same flea killing treatment as the market leader Advocate). Our worming treatments contain Pyrantel, Febantel & Praziquantel (also the same as the market leader Drontal). Small cats and dogs may receive Fenbendzole granules. All VetBox subscriptions cover for the common intestinal worms and fleas that affect UK cats and dogs. Other subscriptions are available that include protection from lungworm. The contents of the box vary from month to month to ensure your pet is fully protected.

Does VetBox protect against ticks?

The simple answer is not as standard, but if you choose the Premium subscription we can add tick products if you think your dog is at risk. Email vet@myvetbox.com if you are unsure

Is my pet at risk of ticks?

Ticks are picked up in long grasses and woodlands throughout the country. You probably know if you live in a high risk area or you can phone your local vet.

Does VetBox protect against lungworm?

If you think your dog is at risk from lungworm then you can select the lungworm subscription. The treatment VetBox uses to prevent lungworm is Prinovox by Virbac an identical product to the market leader Advocate it is a prescription only medicine (POM-V). To have this as part of your VetBox subscription you must print off this prescription form and ask your vet to fill it in. Please send the completed form to VetBox (by email or address on bottom of form) to allow us to send out your treatments. Your vet will charge you a prescription fee of around £10 to do this but they should see your pet free of charge for a complementary flea or weight check if necessary. We will continue to send out the Premium VetBox subscription until the prescription is received by us.

What is Advocate?

Advocate is a prescription spot-on medication used to treat fleas, mites, lice, round worms and lungworm. More information available at www.lungworm.co.uk
At VetBox we use a product that is the equivalent of Advocate called Prinovox

What is Prinovox?

Prinovox is a prescription spot-on medication used to treat fleas, mites, lice, round worms and lungworm. More information available at prinovox.com

Is my pet at risk of lungworm?

Lungworm is a growing threat in some areas of the UK and tends to infect young dogs that eat slugs and snails. Your local vet will be able to confirm if you live in an area where lungworm is a concern. More information available at www.lungworm.co.uk

What Dental Chews does VetBox provide?

Dental chews are included in the VIP and dental subscriptions. VetBox supplies Pedigree DentaStix (28 Sticks) to help keep your dogs teeth and gums healthy. It's a sad fact that 4 out of 5 dogs have gum disease. This can often lead to painful and expensive treatment. Pedigree® DentaStix® reduces tartar build-up by up to 80% when fed daily. More info.

Problems & Solutions

I'm using VetBox but my pet is still itching!

There are many causes of itching in pets other than parasites, including allergies and infections. If you think your pet still has fleas despite treatment with VetBox send us an email at vet@myvetbox.com and a vet will be able to give you advice. Include photos if possible.

I'm still seeing fleas

The products we use are highly efficient at killing fleas quickly within 48 hours) and have a lasting effectiveness of 1 month in cats and 2 months in dogs. The reasons that you are still seeing fleas are (in order of likelihood):-
  1. 95% of fleas live in your home environment and only 5% on your pet. These environmental fleas will continue to hatch and jump onto your pet and die even after you applied the initial treatment. By persevering with the VetBox schedule you will get rid of the environmental infestation.
  2. To destroy the environmental infestation quicker we can provide you with a spray that kills the environmental fleas for up to 12 months. The spray treats the average sized house and costs £17.50.
  3. Use the products regularly – with VetBox we take care of your pets schedule so all you have to do is apply it as soon as it's delivered.
  4. You need to treat all the cats and dogs in your home, treating just one won't help as all cats and dogs can act as host for the parasites. We give you 10% off each additional pet.
  5. You need to regularly vacuum to remove the flea larvae from your carpets and furnishings as well as your pets bedding.
  6. Wash your pets bedding on a high temperature and only with very mild detergents.
  7. You may be applying the treatment incorrectly, please look at this video to make sure you're doing it right. How to Apply Spot-on treatments

My pet still has worms

If you are seeing worms in your pets' faeces despite using VetBox products correctly please contact us at vet@myvetbox.com and we will be able to offer advice. Unlike flea products the worming treatments will kill only the worms that are present on the day of treatment and have no lasting efficacy. Theoretically your pet could go out the next day and pick up a worm infection. The recommended schedule of treatment for worms is every 3 months for adult cats and dogs according to the World Veterinary Small Animal Association.

I recently treated my pet for worms can I sign up to VetBox?

Yes you can. As long as you have at least 24 hours between consecutive treatments there will be no problems.

I recently treated my pet for fleas can I sign up to VetBox?

This depends on two factors: - what product and when they had it. For specific advice please email us at vet@myvetbox.com and we will be able to advise you. In general you should apply the VetBox flea treatments at least 48hours after any other topical treatment.

Why don't I receive the same box contents every month?

We send out products according to the recommendations of the manufacturer and the recommendations of the World Small Animal Veterinary Association. For example the Essential Dog subscription protects against fleas and worms:- the products we use are Imidacloprid spot-on which kills fleas for 4 weeks and wormer that only needs to be administered every 3 months in adult pets. This means flea treatments will arrive every month and wormer every third. There are many other factors and variations that our veterinary team takes into account when determining the schedule.

My pet is already on a schedule of treatments

No problem at all! As long as you leave 24 hours between worming and 48 hours between spot-on treatments there's no reason not to sign up to VetBox and cancel any existing payment schemes.

Account Management

How do I manage my account?

After you've signed up we'll email you with a password. You can use this password to access and manage your account by clicking on 'Login' tab on the homepage. You should change your password straightaway to something memorable.

What does my account allow me to do?

Once logged into your account you can add and remove pets, upgrade and downgrade your subscriptions, update and change your delivery address and personal details as well as record your pets' weight.

What if my pet dies?

In the unfortunate event of the death of your pet please follow the cancellation instructions.

How do I cancel my subscription?

In the first instance, if you have a problem with your subscription, please contact our customer support team and we will do our best to sort out the issue. If you still want to cancel your subscription you need to do so yourself via your account 'My Pets' page.

Can I change my details?

All your personal details and pets' details can be changed via your account.

What if I have more than one pet?

After you've added your initial pet and logged into your account you can add as many extra pets as you like, simply and easily. Each additional pet receives a 10% discount from their subscription.

What if my pet's weight changes?

You can update your pet's weight through your account. All weights are entered onto a personalised weight graph helping you monitor your pets' weight over time. Sometimes a change in weight may put your pet into a higher or lower price category, if this is the case you'll be informed of the change. As part of VetBox's terms and conditions you agree to provide us with regular weight updates through the weight entry system in your account. This is important to ensure your pet receives the correct treatments, VetBox cannot be held responsible for inaccurate information provided by its customers nor for any loss or damage incurred due to wrong products being provided because of inaccurate pet weights.

Discounts & Rewards

What discounts are available?

There are many discounts available for VetBox customers.
  1. Each additional pet you add receives a 10% discount for the lifetime of their subscription.
  2. When you first join VetBox we give you 5% of your next box just for sharing on Facebook and another 5% for twitter!
  3. You will have a unique share code that will get your friends £2 off their 1st box when they sign up.
  4. For each friend who signs up using your code you will receive 10% off one of your subscriptions for 12 months.

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