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FAQs

General Enquiries

What flea product does VetBox use?

VetBox uses different flea spot-on (liquid pipettes) and tick treatments depending on the requirements of each pet. Our products contain the active ingredients Fipronil and S-Methoprene the same as the market leader Frontline and Frontline Combo. All VetBox subscriptions cover for all the common fleas and ticks that affect UK cats and dogs. The contents of the box vary from month to month to ensure your pet is fully protected. Our pharmaceutical supplier is Krka Pharmaceuticals and their flea range of products are Amflee, Amflee Combo, Fleascreen and Fleascreen Combo.

What wormer does VetBox use?

Our worming treatments are tablets that contain Pyrantel, Febantel & Praziquantel (also the same as the market leader Drontal). Small cats and dogs may receive Fenbendzole granules (Panacur). All VetBox subscriptions cover for the common intestinal roundworms and tapeworms that affect UK cats and dogs. The contents of the box vary from month to month to ensure your pet is fully protected. Our pharmaceutical supplier is Krka Pharmaceuticals and their worming range of products are called Anthelmin Plus.

What is VetBox?

A Pet Health Subscription company providing a monthly box of essential parasite treatments protecting against fleas, ticks, roundworms and tapeworms. The contents of each VetBox box are tailored to your pet's needs by our veterinary team.

Why Use VetBox?

Your pet needs treating for fleas, ticks, roundworms and tapeworms regularly and with the correct veterinary strength products. VetBox provides you with the convenience of automatic home deliveries, the re-assurance of veterinary products all at internet prices and with free delivery, so you'll never forget when their treatments are due again!

What does VetBox protect against?

All VetBox subscriptions cover for all the common intestinal worms, ticks and fleas that affect UK cats and dogs. The contents of the box vary from month to month to ensure your pet is fully protected.

How much does VetBox cost?

VetBox has a monthly cost starting from just £5.99 per pet per month.
  • Cats £5.99
  • Small dogs £5.99
  • Medium dogs £6.99
  • Large Dogs £7.99
  • XL Dog £8.99

Product information

Is it available for dogs & cats?

VetBox is available for both dogs and cats. During the sign-up process we require some information about your pet including their name, age, sex, weight and breed.

Is it good value?

VetBox is around 50% cheaper than buying from a typical UK vet. We also include free delivery. We achieve this by buying in bulk and using great value medications that are identical to the market leaders.

What's in a VetBox?

All VetBox subscriptions protect against fleas, ticks, roundworms and tapeworms that affect UK cats and dogs. The contents of the box vary from month to month to ensure your pet is fully protected. We also include healthy treats to help make administering the medications easier for you and your pet.

VetBox Bonus Products

As well as the standard flea, tick and worm treatments we include healthy treats to make administering the treatments easier for you and your pet. You can also add a 50p a month donation to All Dogs Matter re-homing charity.

Is there a contract?

No, in fact we make it very easy to cancel your subscription whenever you want, but we're confident you won't want to!

Payment, Shipping & Security

Payments

All payments are processed securely through the Stripe payments system. Stripe stores all your card details securely on their servers, so VetBox does not have access to your financial information. VetBox operates using a continuous payment authority. This works in a similar way to a Direct Debit but is much easier for you as a customer to cancel. Stripe is PCI compliant and meets the very highest security standards. Click here for more info.

When will I receive my VetBox?

Your box will be packed and dispatched the next working day after payment for that month is received. You will receive a dispatch email when your box is in the post. Delivery is via Royal Mail and may take up to 2-3 working days

Free Delivery

Postage is included in the monthly subscription costs.

Do you ship to my country?

At the moment we only ship within the mainland UK and Northern Ireland.

Returns

Your right to return a VetBox is dictated by the UK's Distance Selling regulations outlined in our terms and conditions. If you inform VetBox that you would like to return a delivery then you may do so provided you do it with in 7 days of receiving a delivery, you send it by recorded delivery and you enclose proof of your payment for the VetBox such as a bank statement with in the package. The cost of postage will be deducted from your refund.

Product Enquiries

What flea & worm products does VetBox use?

VetBox uses different flea and tick treatments depending on the requirements of each pet. VetBox uses flea treatments that contain the active ingredients Fipronil and S-Methoprene the same as the market leader Frontline and Frontline Combo. Our worming treatments contain Pyrantel, Febantel & Praziquantel (also the same as the market leader Drontal). Small cats and dogs may receive Fenbendzole granules. All VetBox subscriptions cover for the common intestinal worms and fleas that affect UK cats and dogs. The contents of the box vary from month to month to ensure your pet is fully protected.

Does VetBox protect against ticks?

Yes all subscriptions protect against ticks.

Is my pet at risk of ticks?

Ticks are picked up in long grasses and woodlands throughout the country. You probably know if you live in a high risk area or you can phone your local vet.

Side Effects & Adverse Reactions

While reactions to the flea products are extremely rare if licking occurs, a brief period of hypersalivation may be observed. Among the extremely rare (1 in 10,000) suspected adverse reactions, transient cutaneous reactions on the application site (squamosis, local alopecia, pruritus, erythema) and general pruritus or alopecia have been reported after use. Exceptionally, hypersalivation, reversible neurologic symptoms (hyperesthesia, depression, nervous symptoms) or vomiting have been observed after use. In subscribing to VetBox you accept the VetBox Terms of Service and acknowledge and accept these risks

Problems & Solutions

I'm using VetBox but my pet is still itching!

There are many causes of itching in pets other than parasites, including allergies and infections. If you think your pet still has fleas despite treatment with VetBox send us an email at vet@myvetbox.com and a vet will be able to give you advice. Include photos if possible.

I'm still seeing fleas

The products we use are highly efficient at killing fleas quickly within 48 hours) and have a lasting effectiveness of 1 month in cats and 2 months in dogs. The reasons that you are still seeing fleas are (in order of likelihood):-
  1. 95% of fleas live in your home environment and only 5% on your pet. These environmental fleas will continue to hatch and jump onto your pet and die even after you applied the initial treatment. By persevering with the VetBox schedule you will get rid of the environmental infestation.
  2. To destroy the environmental infestation quicker we can provide you with a spray that kills the environmental fleas for up to 12 months. The spray treats the average sized house and costs £17.50.
  3. Use the products regularly – with VetBox we take care of your pets schedule so all you have to do is apply it as soon as it's delivered.
  4. You need to treat all the cats and dogs in your home, treating just one won't help as all cats and dogs can act as host for the parasites. We give you 10% off each additional pet.
  5. You need to regularly vacuum to remove the flea larvae from your carpets and furnishings as well as your pets bedding.
  6. Wash your pets bedding on a high temperature and only with very mild detergents.
  7. You may be applying the treatment incorrectly, please look at this video to make sure you're doing it right. How to Apply Spot-on treatments

My pet still has worms

If you are seeing worms in your pets' faeces despite using VetBox products correctly please contact us at vet@myvetbox.com and we will be able to offer advice. Unlike flea products the worming treatments will kill only the worms that are present on the day of treatment and have no lasting efficacy. Theoretically your pet could go out the next day and pick up a worm infection. The recommended schedule of treatment for worms is every 3 months for adult cats and dogs according to the World Veterinary Small Animal Association.

I recently treated my pet for worms can I sign up to VetBox?

Yes you can. As long as you have at least 24 hours between consecutive treatments there will be no problems.

I recently treated my pet for fleas can I sign up to VetBox?

This depends on two factors: - what product and when they had it. For specific advice please email us at vet@myvetbox.com and we will be able to advise you. In general you should apply the VetBox flea treatments at least 48hours after any other topical treatment.

Why don't I receive the same box contents every month?

We send out products according to the recommendations of the manufacturer and the recommendations of the World Small Animal Veterinary Association. The subscriptions protects against fleas, ticks and worms:- the products we use kills fleas for 8 weeks, ticks for 4 weeks and wormer that only needs to be administered every 3 months in adult pets. This means flea/tick treatments will arrive every month and wormer every third. There are many other factors and variations that our veterinary team takes into account when determining the schedule and during very high flea season the vets may decide to use slightly stronger spot-on medications.

My pet is already on a schedule of treatments

No problem at all! As long as you leave 24 hours between worming and 48 hours between spot-on treatments there's no reason not to sign up to VetBox and cancel any existing payment schemes.

Account Management

How do I manage my account?

After you've signed up we'll email you with a password. You can use this password to access and manage your account by clicking on 'Login' tab on the homepage. You should change your password straightaway to something memorable.

What does my account allow me to do?

Once logged into your account you can add and remove pets, upgrade and downgrade your subscriptions, update and change your delivery address and personal details as well as record your pets' weight.

What if my pet dies?

In the unfortunate event of the death of your pet please follow the cancellation instructions.

How do I cancel my subscription?

In the first instance, if you have a problem with your subscription, please contact our customer support team and we will do our best to sort out the issue. If you still want to cancel your subscription you need to do so yourself via your account 'My Pets' page.

Can I change my details?

All your personal details and pets' details can be changed via your account.

What if I have more than one pet?

After you've added your initial pet and logged into your account you can add as many extra pets as you like, simply and easily. Each additional pet receives a 10% discount from their subscription.

What if my pet's weight changes?

You can update your pet's weight through your account. All weights are entered onto a personalised weight graph helping you monitor your pets' weight over time. Sometimes a change in weight may put your pet into a higher or lower price category, if this is the case you'll be informed of the change. As part of VetBox's terms and conditions you agree to provide us with regular weight updates through the weight entry system in your account. This is important to ensure your pet receives the correct treatments, VetBox cannot be held responsible for inaccurate information provided by its customers nor for any loss or damage incurred due to wrong products being provided because of inaccurate pet weights.

Discounts & Rewards

What discounts are available?

There are many discounts available for VetBox customers.
  1. Each additional pet you add receives a 10% discount for the lifetime of their subscription.
  2. When you first join VetBox we give you 5% of your next box just for sharing on Facebook and another 5% for twitter!
  3. You will have a unique share code that will get your friends £2 off their 1st box when they sign up.
  4. For each friend who signs up using your code you will receive 10% off one of your subscriptions for 12 months.

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